Are hosted diallers as attractive as they seem?

It’s fair to say, we have received a number of requests for hosted dialler solutions over the past few years. Many are attracted by the common misconception of lower setup costs of these systems. However, there are a number of reasons why the premise based TouchStar Predictive Dialler remains the best choice for any outbound call centre with more than six agents making large amounts of outbound calls – saving money being top of the list!

How do you think the hosted companies make their money? Many of our customers that have previously used hosted diallers have told us that the costs of calls are significantly higher month on month and crippling their business. In addition, any hosted dialler is on a pure rental basis, meaning you will never own the system and after a period of time you will have paid considerably more (often twice as much) than you would have with a TouchStar Predictive Dialler. Daviker also offers market leading finance packages to make the purchase of TouchStar even more attractive.

Do hosted diallers integrate seamlessly with your CRMs and back office systems? Do hosted diallers provide your business with multi-channel contact options such as SMS and payment processing? The answer to both these questions is extremely unlikely, difficult and costly - if possible at all.

Click here to see all TEN reasons why the TouchStar Predictive Dialler is a much better value proposition than a hosted solution.