Are you throwing money down the drain?

Now more than ever, businesses are looking at ways to maximise productivity and efficiency, whilst keeping an eye on cost reduction measures when deemed necessary.

If you are a call centre that is still making outbound calls through a manual process (i.e. agents physically dialling, listening to engaged tones, no answers, etc.) you are literally throwing money down the drain. Can your business truly afford to do this?

Let me explain further - call centres that are manually making outbound calls will find that agents are only speaking to contacts around 25% of their time. Therefore, you are paying your agents full time wages for less than part time work!

Additionally, you could be spending too much time looking over your agents backs to check they are doing what they are supposed to be doing!

Data is incredibly expensive and finding you don’t have time to call it all is literally depriving your business of increased profits.

Increased Agent Talk Time = Increased Profits

Daviker exclusively supplies the TouchStar Predictive Dialler which removes the dialling part of the process, removes the engaged tones, removes answer machines and dead numbers and most importantly, removes the option for agents to pick and choose which contacts they are going to call.

It does however, ADD productivity and efficiency by up to 300% with agent ‘talk time’ increasing to around 45 minutes in every hour – and the biggest addition of them all is to your bottom line with massively increased profits.