The news is full of stories telling us about technological changes in the way we communicate and transact. It is clear that we are in the midst of some very big and exciting changes. So how does this affect the call centre environment and what do you need to think about to remain competitive?
Firstly, the days when call centres could happily open 9-5 or even 8-8 are now gone. We now live in a 24 hour society and your customers, debtors and prospects expect to have be able to communicate with you any time of day or night. Daviker provides the technology to deal with this, even if you are not employing people 24/7.
Secondly, the 'call' is now only one of a variety of ways for your call centre to communicate with its audience. SMS can now be fully integrated into a Daviker TouchStar predictive dialler system and is a highly targeted way of reinforcing your message, providing reminders or calls to action.
Finally, a word on security as this is a technological challenge for many businesses. Does your call centre system provide you and your clients with complete security against credit and debit card fraud? The Daviker Payment Engine fully integrates with a Daviker TouchStar Predictive Dialler and ensures agents never have access to credit or debit card details and assists with PCI compliance.
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